China Finance

Jul 31 2017

Cloud Contact Center Software #cloud #contact #center, #cloud #call #center


Cloud Contact Center Software


  • Delivered via the cloud as Software as a Service (SaaS)
  • Easily add functionality as you need it
  • No need to buy, maintain or upgrade hardware
  • Pay only for what you use each month
  • Automatic software updates at least twice yearly
  • Support multiple contact centers, including at-home agents
  • 99.99% availability SLA

Our cloud contact center software helps contact centers increase market share and profitability. You ll get an award-winning cloud solution that doesn t require expensive hardware or software. Start with ACD and IVR, the building blocks of our platform, and add customer feedback, CRM/ CTI integration, dialers, quality management, workforce optimization and management, reporting and analytics.


Contact center management software delivered via the cloud as Software as a Service (SaaS)

Forget expensive, upfront investments in contact center solutions. Our platform runs in the cloud as Software as a Service (SaaS) which means reduced IT maintenance costs, no hardware or software investment, and the ability to scale service up or down as you need it.

Easily add functionality to the inContact Cloud Contact Center Platform as you need it

Multi-Channel ACD and Speech-Enabled IVR are the two building blocks of our cloud based contact center platform. Based on your needs, you can add CRM and CTI Integration, ECHO Customer Feedback, Predictive Dialer, Reporting & Analytics, Workforce Optimization, Quality Management, Workforce Management, Network Connectivity, and Disaster Recovery.

No need to buy, maintain, or upgrade hardware

Since our contact center application runs in the cloud, there’s no need to buy, maintain or upgrade hardware. Whether you have an outbound or inbound contact center, you’ll save on capital expenditures while reducing your IT maintenance costs.

Pay only for what you use each month

Our pay as you go billing model means you only pay for what you use. You can also scale our services up and down as needed which eliminates paying for unnecessary staff. Need quick scalability during the peak holiday season? With our cloud contact center software, you can increase and decrease agent seats seamlessly.

Automatic software updates at least twice yearly

No revolving upgrades- your contact center infrastructure is updated automatically at no cost to you. We take care of it, behind the scenes, as part of your subscription fee. With inContact’s cloud contact center platform, you can focus more on the business, while we focus on the software.

Easily support multiple contact centers, including at-home agents, located anywhere in the world

Get the most productive and cost-effective agent arrangement for your business. With our virtual contact center software, we support at-home agents, globally distributed workforces, and multi-site locations.

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